Privacy Policy

Personal Information

• Contact Details: Name, email address, phone number, physical and delivery address
• Business Information: Company name, business address, account and billing details
• Identification: Government-issued ID numbers (when required for customs or regulatory compliance)
• Shipment-Related: Sender/receiver details, delivery instructions, special handling requirements, authorization signatures
• Communication Records: Messages, inquiries, feedback, and customer service interactions

Shipment & Tracking Information

• Package type, contents, dimensions, weight, quantity
• Shipment status, location data, delivery confirmation, proof of delivery
• Delivery preferences, pickup and delivery locations, time windows

Technical Information

• IP address, browser type, operating system, device identifiers
• Pages visited, time on site, links clicked, search terms
• Cookies and tracking data (see Section 3)

We use your information to:

• Process and fulfill shipment requests and deliveries
• Generate shipping labels, documentation, and invoices
• Track shipments and provide real-time status updates
• Send shipment notifications via SMS and email (see Section 5)
• Provide customer support and respond to inquiries
• Process payments and manage billing
• Comply with customs regulations and legal requirements
• Improve our services and analyze operational performance
• Prevent fraud and ensure security
• Send marketing communications (only with your separate, explicit consent)

We use cookies and similar technologies to enhance your experience and analyze usage. Types include essential cookies (site functionality), performance cookies (usage analysis), marketing cookies (advertising), and preference cookies (your saved settings).

We may use third-party tools including Google Analytics and advertising platforms. You may control cookie preferences through your browser settings or our cookie preference center. California residents may opt out of data sharing via the “Do Not Sell or Share My Personal Information” link on our website.

We do not sell or rent your personal information. We may share information with:

• Service Providers: Transportation partners, warehouse/fulfillment partners, customs brokers, technology providers, payment processors — only as necessary to deliver our services
• Sender & Receiver: Necessary shipment details shared between parties to complete deliveries
• Regulatory Authorities: Customs, border, transport, and tax authorities as required by law
• Legal Compliance: When required by law, court order, or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition, with advance notice to you

What You'll Receive

• Order confirmations and booking acknowledgments
• Pickup notifications and scheduling confirmations
• Tracking updates and shipment status changes
• Delivery alerts and estimated arrival times
• Exception notifications (delays, address issues, failed delivery attempts)
• Customer service responses

Sample Consent Language

“I agree to receive SMS notifications from Linctech Online regarding shipment updates and delivery alerts. Message frequency varies based on shipment activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

Key Details

• Opt-in: Voluntary and unchecked by default — you are never required to opt in to SMS to use our services
• Opt-out: Reply STOP to any message at any time to stop receiving SMS
• Help: Reply HELP or email cs@linctechonline.com
• Frequency: Varies based on your shipment activity
• Cost: Linctech does not charge for SMS; standard message and data rates from your carrier may apply

Important: Mobile numbers and SMS consent information are never shared with third parties or affiliates for marketing or promotional purposes. All SMS data is used solely for shipment-related communications.

Your information may be processed in countries where we operate logistics facilities or where our service providers are based. We implement appropriate safeguards including encryption, access controls, and contractual protections requiring equivalent data protection standards.

We implement technical and organizational measures to protect your information, including SSL/TLS encryption, access controls, multi-factor authentication, regular security assessments, employee training, and incident response procedures. While we apply strong security measures, no internet transmission is completely secure.

• Shipment Records: 3–7 years as required by transportation and customs regulations
• Customer Account Information: Duration of active account plus a reasonable period thereafter
• Communication Records: As long as necessary to provide support and maintain quality
• Marketing Data: Until you opt out, plus a brief processing period
• Legal & Regulatory: As required by applicable law

When information is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the right to access your personal information, correct inaccurate data, request deletion, restrict processing, receive your data in a portable format, object to certain uses, and withdraw consent at any time.

To opt out of marketing communications, click the unsubscribe link in any marketing email or contact us directly. You will continue to receive essential service communications about your shipments regardless of marketing opt-out status.

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days.

California residents have additional rights under the CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information for money. We may share identifiers such as cookies or device IDs with analytics/advertising partners, which may constitute “sharing” under CPRA.

To exercise California privacy rights, use the “Do Not Sell or Share My Personal Information” link on our website or contact us directly. We do not discriminate against you for exercising these rights. We do not knowingly sell or share personal information of individuals under 16.

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover we have collected such information, we will delete it promptly. Parents or guardians may contact us immediately if they believe a child's information has been collected.

For questions, privacy requests, or concerns about this policy, contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.